Privacy Policy
We value your privacy and are committed to protecting your personal and sensitive information.
1. Information We Collect
We may collect personal information such as your name, phone number, email address, and sensitive health information when you:
- Book an appointment
- Fill out a contact form
- Communicate with us via phone or email
2. Use of Information
- Provide physiotherapy services and treatment plans
- Manage appointments and communication
- Maintain patient records
- Improve our services
3. Sensitive Information
Health-related information is considered sensitive information under applicable laws. We collect and use this information only with your consent and for providing healthcare services.
4. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Your data is stored securely in accordance with Australian privacy standards.
5. Sharing of Information
We do not sell or rent your personal information. Your information may be shared:
- With your consent
- With service providers assisting our operations (e.g., booking systems)
- When required by law
6. Cookies
Our website may use cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser.
7. Third-Party Services
We may use third-party services such as analytics tools or booking platforms which may collect limited information as part of their functionality.
8. Your Rights
You have the right to request access to your personal information and request corrections if necessary. You may also request deletion of your data where applicable.
9. Complaints
If you believe your privacy has been breached, you may contact us using the details below. We will respond to your complaint within a reasonable timeframe.
10. Contact Us
Email: admin@activecraftphysio.com.au
Phone: +61 0402 284 855
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
